Question 1

What order should I use the four products in?

Accepted Answer

Cleanse with the Body Wash, exfoliate with the Polish two to three times a week, treat with the Body Serum on damp skin, then seal everything with the Butter.

Question 2

How often should I exfoliate?

Accepted Answer

Two to three times a week is plenty for most people. If your skin feels sensitive, start once a week and build up.

Question 3

Can I use the Serum and the Butter together?

Accepted Answer

Yes — that pairing is the heart of the ritual. Press the Serum into damp skin first, then use the Butter to seal it in.

Question 4

Are the formulas suitable for sensitive skin?

Accepted Answer

They are designed to be gentle and non-stripping. As with any new product, patch test on a small area first.

Question 5

How long does one bottle last?

Accepted Answer

With daily use, most people find the Body Wash lasts around six to eight weeks, and the Serum and Butter last a little longer.

Question 6

When will my order arrive?

Accepted Answer

Orders are prepared in small batches and typically dispatch within two business days. Shipping times depend on your location and are shown at checkout.

Question 7

What is your returns policy?

Accepted Answer

If something isn't right, contact us within 30 days of delivery and we will make it right.

Question 8

Do you offer wholesale?

Accepted Answer

Yes. Spas, studios, boutiques and hotels can apply through our wholesale page for trade pricing and support.

Questions, answered.